Key Responsibilities

  • Provide 2d levenl of technical support for all application systems and software components.
  • Troubleshoot and investigate the root cause of incidents that happen within application systems.
  • Work closely with application development teams and platform team to investigate and fix issues.
  • Monitor, update and maintain application systems to ensure they are working as operational.
  • Understand and be able to study and apply new technology to support business requirements.
  • Continuously improve work scope and reduce manual work.
  • Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
  • Key member of the incident response team.

Essential Skills & Prerequisites

  • A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
  • Require strong technical, analytical, interpersonal and organizational skills.
  • Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
  • 3 - 5 years of relevant work experience.
  • Experience in troubleshooting and investigating IT system/application incidents, structured approach to problem solving.
  • Self-motivated and self-learning and able to work in a fast-paced work environment with minimal supervision.
  • Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
  • Excellent service mind and good customer service skills.
  • Able to work under pressure.
  • Good command of spoken and written Thai and English.
  • Experience with a broad mix of technologies, including a strong subset of:
    • Familiarity with Linux and Unix operating systems.
    • Basic understanding with SQL, API, Database, Networking, AWS, Prometheus, Grafana, Jenkins or RunDeck.
    • Hand-on Unix/Linux skill and shell programming and Java application log reading and analyzing is a plus.
    • Understanding the Financial terminology (especially Loan) is preferred.

    Please note this role adopts on-call support during non-business hours and weekends on a rotation basis.